People Prefer Chatbots With Similar Personalities, Research Shows
TL;DR. New research indicates users prefer chatbots with personality traits similar to their own, and those with more neutral characteristics. - Northeastern University researchers studied 150 participants interacting with ChatGPT variations for trip planning. - The study controlled chatbot openness, conscientiousness, extraversion, agreeableness, and emotional stability. - Findings suggest highly extroverted or open chatbots are less favored than those with balanced or matching traits.
- Users prefer interacting with chatbots that exhibit personality traits similar to their own.
- Chatbots modeled with more neutral personality traits are generally preferred over highly open or extroverted ones.
- Northeastern University research utilized a custom tool to manipulate ChatGPT's personality dimensions in user interactions.