Meta AI Customer Support Vulnerability Led to Account Hacks

TL;DR. Meta AI customer support chatbot had an exploit that allowed hackers to reset passwords and gain unauthorized access to Instagram accounts. - The AI bot enabled password changes and resets without proper identity verification for targeted accounts. - Hackers used social engineering to trick the AI into sending access codes to their own email addresses. - Meta has since patched the exploit after several high-profile accounts were compromised.

• Meta's AI customer support chatbot was exploited by hackers to gain control of Instagram accounts.
• The AI allowed password resets and changes by sending access codes to hacker-controlled emails, bypassing identity checks.
• The vulnerability affected high-profile accounts, including a White House account, before Meta fixed it.
• This incident highlights significant security risks associated with AI-powered customer service systems.

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