QLANKR's Internal AI Streamlines Customer Support Automation
TL;DR. QLANKR developed an internal AI system using Claude to automate customer support, integrating various communication channels into a unified Discord queue. - The system pulls context, drafts replies, and suggests code fixes, with human approval before any response is sent. - It funnels Slack, email, Discord, and GitHub issues through Windmill, normalizing incoming requests for processing. - This automation allows the small team to scale support without diverting time from product development, improving response quality.
- QLANKR automated its customer support process using AI models to handle inquiries from multiple channels.
- The system drafts replies and even code fixes, but requires human approval for every outgoing message.
- It integrates Slack, email, Discord, and GitHub issues into a single Discord-based queue, managed by Windmill.
- The core AI drafting capabilities were built locally using Claude.