Intercom Safely Automates Pull Request Approvals with AI Agents
TL;DR. Intercom now uses AI agents to approve nearly one-fifth of its code changes, significantly speeding up development while improving safety measures. - The company doubled R&D productivity within 12 months by tackling PR review bottlenecks. - AI-driven PR approval reduced downtime from breaking code changes by 35% as deployments increased. - AI agents identify and fix issues before human review, preventing 'rubber-stamping' of AI-generated code. - The system ensures compliance with quality gates, flagging risky changes for human oversight.
- Intercom uses AI agents to automate software pull request approvals.
- Over 93% of PRs are Agent-driven, with 19% auto-approved without human intervention.
- This AI-driven approach doubled R&D productivity and reduced code-related downtime by 35%.
- The system prioritizes safety, flagging problematic changes for human engineers.
- It addresses the challenge of reviewing high volumes of AI-generated code.
Sources
- AI is approving our pull requests — intercom.com